The Wig Wardrobe – Terms & Conditions

Welcome to The Wig Wardrobe. Before you start shopping, please make sure you agree with our terms and conditions detailed below.

DEFINITIONS

Customers or visitors to this website are referred to as “you.” The Wig Wardrobe is referred to as “us,” “we” or “our”.

CONTRACT OF SALE

No contract will be formed until you have received an email stating that your order status is “completed” and the item has left our premises.

MAKING A PURCHASE

When you purchase an item from us, you will receive an email confirming receipt of your order. When your item has been posted, you will receive an email confirming your purchase has been dispatched.

We will always do our best to dispatch your order ASAP, however, you will normally receive a confirmation of postage email within five to seven working days of your order being received and processed.

In the unlikely event that the postage of your item is delayed, we will aim to contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than seven working days to be dispatched.

Free-post items will be sent via second class post.

If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.

PRICING

All prices shown on our website are inclusive of VAT and in GBP (£).

We currently only deliver to the UK but aim to offer international shipping in due course.

We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

QUALITY

We work with manufacturers, who produce the highest standard of wigs and hair pieces. We take great care to accurately describe and photograph each item but the colour, finish and shape may differ from one item to another.

We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us (ritualshairlab@icloud.com) and we can discuss options.

SECURITY

We understand that you want to shop securely and with confidence. Therefore, we use PayPal to ensure payments are safely made.

POSTAGE

We offer free delivery and aim to deliver your purchase(s) within five to seven working dates of your order.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.

GUARANTEES AND RETURNS

If you decide that the product you have purchased is not for you, then you can return it for an exchange or refund within 30 days of the original purchase date. The product must be unused, in its original packaging and accompanied by a receipt/proof of purchase.

Before returning anything to me, please complete the form on this page: Returns Form so that we can provide you with a returns address and instructions.

Return shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. We are not responsible for returned items lost or damaged in transit, so we would recommend that you use registered post.

REFUNDS (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you of receipt. If approved, your refund will be processed and your card credited within seven working days.

EXCEPTIONS

Sale items are non-returnable unless damaged.

EXCHANGES (if applicable)

If an item arrives with you, damaged or defective, then please contact us, by email (thewigwardrobe@icloud.com), within 24 hours of receipt to organise an exchange. If we are unable to exchange a product then a full refund, including both delivery and return shipping costs will be processed and credited to your account.

COLLECTION

If you would like to ‘collect in person’ from our salon then please select ‘Collection from our salon in the Gainsborough (DN21) area’ on the radio buttons on the basket page and we can arrange a time that suits you.

PACKAGING

Your item will arrive beautifully wrapped and packaged safely. It is important that you retain any packaging if you want to make a return.

USE OF OUR WEBSITE

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within any pages of our website for commercial purposes without the written consent of The Wig Wardrobe. You must also not use my website in any way that undermines the credibility of The Wig Wardrobe.