The Wig Wardrobe – FAQS
Choosing a wig or hair piece can be difficult, particularly if this is your first experience with doing so. Below, we answer the most frequently asked questions about purchasing and caring for your wigs. If you have further questions, please do not hesitate to contact us via email email@example.com.
Frequently Asked Questions About Wigs
How do I order a wig?«
To place an order, select the wig you would like then choose the colour you’d like to purchase. Click ‘add to basket’ and your order will appear in the checkout section. To complete the order, click on the basket icon and enter your delivery and payment information.
What payment options do you offer?«
We offer PayPal and debit and credit card (through PayPal) options for the purchase of your The Wig Wardrobe wig, hair piece or hair topper.
What is the delivery charge?«
UK orders are delivered free of charge.
How long is delivery?«
We aim to deliver your item(s) within seven to ten days from purchase. However, please note that the current combination of Brexit and COVID-19 has led to some delays at customs borders, which can take up to four weeks. We will contact you using the provided email address with an expected delivery date.
Can I change my order once it is placed?«
If you need to make changes to your order, you may be able to do so provided that your item has not yet been dispatched. To amend your order, please email us at firstname.lastname@example.org.
Are your wigs only sold online?«
We are an online wig retailer. However, we also have our sister company, Rituals Hair Lab, situated in Lincolnshire. At the salon, we offer face-to-face appointments.
I have received my order but it is damaged/part of the order is missing – how can I arrange an exchange?«
In the unlikely event you receive a missing or damaged order, please contact us immediately by email email@example.com and we will endeavour to resolve the problem for you as soon as possible.
How do I return a wig? / What is your returns policy? / How do returns work?«
We want our customers to be satisfied with each purchase, however, we understand that occasionally you may wish to return or refund your item.
What are your wigs made from?«
At The Wig Wardrobe, we sell both synthetic and human hair wigs that are stylish, comfortable and high quality.
How long will my wig last?«
Synthetic wigs generally have a life of four to six months unless a longer period is stated by the manufacturer. Advances in wig technology hope to create even longer lasting wigs in the future.
Are your wigs comfortable?«
Yes! Comfort is one of our top priorities at The Wig Wardrobe and we pride ourselves on offering high quality, stylish and comfortable wigs that feel wonderful to wear. We sell a wide range of wigs, including hand-tied styles which are made using a soft, lightweight, stretchy cap for excellent comfort.
Are human hair wigs better than synthetic fiber wigs?«
There are wonderful benefits to both types of wigs. The look and feel of a human hair wig allow for flowing movement and a natural appearance. They are also more durable, lasting between one to three years.
Do you sell wig accessories?«
Currently, we do not sell hair accessories but this is something we are looking forward to introducing in the future.
Do I need a wig liner?«
This comes down to personal preference. Some find it makes their wig feel more comfortable and protects their scalp more, whereas others find their wig is comfortable without needing to add a liner.
Can wigs cause further hair loss?«
This is a common misconception but be assured that wigs do not increase hair loss. It is still important to protect your hair underneath your wig by ensuring your wig is a comfortable fit for you and that you follow the wig’s care instructions.
Can wigs damage my scalp?«
A good-fitting, comfortable wig along with a regular wig-washing routine will ensure your scalp stays healthy and soothed. In addition, you may wish to use gentle and calming skin products on your scalp for extra comfort.
How do I put on a wig?«
Before wearing your wig, do any prep-work if needed, such as putting on a wig-cap or attaching your choice of wig grips,
How do I measure my head for a wig?«
How do I wash my wig?«
How do wigs stay on?«
Several tools can help you feel confident that your wig will stay in place. Which one you use is completely your own personal preference.
How should I store my wig?«
Can I use regular care products on my wig?«
We do not recommend using regular hair products on your synthetic or human hair wigs. Both types of wig are more delicate and fragile due to the way the strands are chemically prepared. Regular hair care products contain harsh chemicals that can damage your wig, causing it to become dry, frizzy and knotted. To increase the lifespan of your wigs, we highly recommend investing in gentler shampoos and conditioners specifically made for wigs. We hope to offer these via The Wig Wardrobe website shortly.
Can you wigs be dyed?«
Synthetic wigs are extremely difficult to dye because the materials used to make the hair fibers are ineffective at taking in the hair dye colour. To prevent ruining your synthetic wig, we would advise to simply buy a new wig in your desired colour.
Can I cut my wig?«
It is so tempting to want to make a few tweaks to the cut of your wig, or add in a fringe! Despite the temptation, it is always advisable to go to a hair salon to avoid making any hair-cutting blunders to your wonderful wig!
How can I find the best style to suit me?«
Finding your ideal wig can seem daunting – there’s just so much choice, it’s hard to know where to start! But here are a few pointers to consider.
Can I swim in my wig?«
Unfortunately, wigs are best kept out of swimming pools as the water contains harsh chemicals which easily damage the wig, alter the colour and cause untameable tangles!
Can I sleep in my wig?«
Sleeping in your wig can decrease the wig’s lifespan and is generally not recommended. As you sleep, the friction caused by movement on your pillow can create frizz and a matted appearance, which brings styling difficulties the next day! We would recommend a sleeping cap for comfort and warmth during sleep.
Should I own more than one wig?«
It’s a great idea to own more than one wig for several reasons. Firstly, rotating wigs protects them from being exposed to daily elements therefore increasing their lifespan. Secondly, the convenience of having several wigs means you can keep them styled how you like – cutting down on time spent straightening and curling!